Terms & Conditions

Effective date: 6 July 2026 · Operated by: Serenity Pilates by Sneha ("Serenity", "we", "us", "our")

These Terms & Conditions ("Terms") govern your use of Serenity Pilates Studio's services and our booking and member portal (the "Platform"). By registering, booking a class, or purchasing a package, you agree to these Terms, our Refund & Cancellation Policy, and our Privacy Policy. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old and legally able to enter a contract under the Indian Contract Act, 1872. If a member is under 18, a parent or legal guardian must register on the minor's behalf and accept these Terms.

2. Definitions

  • Member / Student / You — a person who registers with the studio.
  • Trial — a one-time introductory session.
  • Package — a bundle of sessions valid for a fixed period.
  • Session — one Pilates class delivered by a trainer.
  • Booking — a reserved place in a scheduled session/slot.

3. Registration & Accounts

  • You agree to provide true, accurate, current, and complete information (including a valid phone number and/or email) and to keep it updated.
  • You are responsible for activity under your account and for keeping your access credentials secure. Notify us promptly of any unauthorised use.
  • We may decline, suspend, or close an account for inaccurate information or breach of these Terms.

4. Health, Fitness & Assumption of Risk

  • Pilates is a physical activity. You confirm you are medically fit to participate and will disclose any health conditions, injuries, pregnancy, or limitations relevant to your safety.
  • You agree to follow trainer instructions and studio safety rules and to stop if you feel unwell.
  • To the extent permitted by law, you participate at your own risk, and Serenity is not liable for injury or loss arising from pre-existing conditions, undisclosed health information, or failure to follow instructions. This is not a substitute for professional medical advice — consult a doctor before beginning any exercise programme.

5. Bookings, Sessions & Attendance

  • Bookings require an active package with sessions remaining (or a valid trial). The studio may, at its discretion, accommodate a booking outside these limits.
  • A session is consumed when you attend. You cannot cancel a booking — you may reschedule it to another available slot up to 12 hours before the class. A session not rescheduled before the 12-hour cutoff, or a no-show, is treated as used. Only the studio may cancel a class (which returns the session to you). See the Refund, Reschedule & Cancellation Policy.
  • Where you hold more than one active package, sessions are drawn from the package expiring soonest.

6. Packages, Validity, Grace & Pause

  • Package terms (session count, validity, price, discounts, fees) are fixed at purchase and are not changed by later updates to our price list.
  • Each package has a validity period and a 15-day grace period; sessions unused after grace are forfeited.
  • The studio may pause a package (e.g., for medical or travel reasons) at its discretion, adding the paused time back on resumption.

7. Pricing, Payments & GST

  • Prices are displayed in Indian Rupees (₹). Payment is accepted online via Cashfree and in-studio via Pine Labs card/UPI or cash.
  • A package or fee is confirmed only once payment is successfully received. Failed or pending payments do not activate a package.
  • GST is not currently levied. If GST becomes applicable in future, it will be shown on your invoice and added in accordance with law.
  • We may correct genuine pricing errors before a package is activated and will not be obliged to honour an obvious error.

8. Communications & Consent

You consent to receive transactional and service communications from us (booking confirmations, reminders, payment receipts, package expiry and renewal notices, and similar) over WhatsApp, SMS, and email. You may opt out of non-essential messages where the option is provided; certain transactional messages are necessary to provide the service.

9. Studio Conduct

You agree to arrive on time, treat trainers, staff, other members, and equipment with respect, and follow studio etiquette and hygiene rules. We may refuse service or remove a member for unsafe, abusive, or disruptive behaviour, or for non-payment.

10. Trainer Notes & Records

Trainers may record internal notes on your sessions and progress to deliver the service. These notes are internal to the studio and handled per our Privacy Policy.

11. Intellectual Property

All studio content, branding, programme material, and the Platform are owned by Serenity or its licensors and may not be copied, recorded, or reused without permission. You may not film or photograph sessions without consent.

12. Limitation of Liability

To the maximum extent permitted by law, Serenity's total liability arising out of or relating to the services is limited to the amount you paid for the package or session giving rise to the claim. We are not liable for indirect, incidental, or consequential losses. Nothing in these Terms excludes liability that cannot be excluded by law.

13. Indemnity

You agree to indemnify Serenity against claims, losses, and expenses arising from your breach of these Terms, your misuse of the services, or your failure to disclose relevant health information.

14. Suspension & Termination

We may suspend or terminate your access or membership for breach of these Terms, non-payment, or conduct that endangers others. You may stop using the services at any time, subject to the Refund & Cancellation Policy.

15. Privacy

Your personal data — including sensitive health and wellness data — is handled per our Privacy Policy, in compliance with India's Digital Personal Data Protection Act, 2023.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after an update means you accept the revised Terms. The version in effect at the time of a purchase applies to that purchase.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India. The courts at Thiruvananthapuram, Kerala have exclusive jurisdiction over any dispute, subject to applicable consumer-protection law.

18. Contact

Serenity Pilates by Sneha — Serenity Pilates Studio 2nd Floor, TC-23/114(6), PNRA C22, Peroor Nagar, Kowdiar, Thiruvananthapuram, Kerala 695003 Email: serenitypilateskerala@gmail.com · Phone/WhatsApp: +91 81370 59072 Support hours: 9:00 AM – 6:00 PM, Monday – Saturday